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Compliments and Complaints

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EMATS Ltd aim to provide an outstanding level of care and customer service to everyone we meet, from patients to relatives to event organisers and attendees.

If you feel our staff have gone the extra mile to provide you with an excellent service, letting us know could not be simpler.

Either send us an email with your information and experience to or send us a letter in the post.  You can even complete our patient satisfaction survey or the formal compliment document below.


Unfortunately there may be times where things don't go as planned and this could lead to you wish to make a formal complaint. 

You can download our complaints form along with our complaints procedure

Alternatively you can email and we'll send it all over to you. 

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